{"id":14,"date":"2024-11-13T10:26:07","date_gmt":"2024-11-13T10:26:07","guid":{"rendered":"https:\/\/dorabd.com\/?page_id=14"},"modified":"2025-02-10T11:57:03","modified_gmt":"2025-02-10T05:57:03","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/dorabd.com\/bn\/refund_returns\/","title":{"rendered":"Refund and Returns Policy"},"content":{"rendered":"
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Returns & Refunds\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\tAt \u09a1\u09cb\u09b0\u09be<\/b>, we are committed to ensuring your satisfaction with all our products. If you receive a damaged, defective, or incorrect item, we will promptly send you a replacement or issue a full refund within 7-10 working days. You will not be charged any additional shipping fees for the replacement of such shipments. Please refer to our Cancellation & Return Policy for additional details.<\/span>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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RETURN & REFUND POLICY\n\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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  • \n\t\t\t\t\t\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\tIf you receive a damaged, defective, or incorrect product, please return it to DORA, and we\u2019ll arrange for a replacement provided it meets the following conditions:\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t
  • \n\t\t\t\t\t\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t1. If a defect (damaged\/defective\/wrong product) is found after opening the package, please inform our Customer Care Department (via email at dorabd35@gmail.com<\/b>) as soon as possible along with photo or video proof.\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t
  • \n\t\t\t\t\t\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t2. Our Customer Care Department, upon consultation with management, will arrange for a replacement or payment adjustment. Complaints will be valid for up to 3 days from the date of receipt.\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t
  • \n\t\t\t\t\t\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t3. Used\/swatched, liquid, or semi-liquid products are not eligible for exchange or refund.\n\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t
  • \n\t\t\t\t\t\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t4. Products cannot be exchanged or returned if the buyer changes their mind or dislikes aspects like smell, texture, color, or design.\n\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t
  • \n\t\t\t\t\t\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t5. The Return Policy will not apply if the product seal is broken or if the product does not suit the user.\n\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t
  • \n\t\t\t\t\t\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t6. If you mistakenly order the wrong product, we may allow an exchange upon payment of return and resending costs. This special exchange depends on product type and management discretion.\n\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t
  • \n\t\t\t\t\t\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t7. The original invoice, DORA packaging, and product packaging (where applicable) must be returned along with the product.\n\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t<\/li>\n\t\t\t\t\t<\/ul>\n\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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    How to Return Your Product and Costs Involved\n\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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    • \n\t\t\t\t\t\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\tOur Customer Service will arrange for pick-up of the product from your address, free of charge (*Conditions applied). If you live outside Dhaka, please return the product via Sundarban Courier Service. If your return claim is validated, we will reimburse your courier fee.\n\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t
    • \n\t\t\t\t\t\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\tIf the return claim is invalid, the same product will be sent back to you, and you will bear the return and resending expenses.\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t
    • \n\t\t\t\t\t\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\tFor further support, please contact us at dorabd35@gmail.com<\/b>.\n\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t<\/li>\n\t\t\t\t\t<\/ul>\n\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"

      Returns & Refunds At DORA, we are committed to ensuring your satisfaction with all our products. If you receive a<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"_acf_changed":false,"_bbp_topic_count":0,"_bbp_reply_count":0,"_bbp_total_topic_count":0,"_bbp_total_reply_count":0,"_bbp_voice_count":0,"_bbp_anonymous_reply_count":0,"_bbp_topic_count_hidden":0,"_bbp_reply_count_hidden":0,"_bbp_forum_subforum_count":0,"footnotes":""},"class_list":["post-14","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/dorabd.com\/bn\/wp-json\/wp\/v2\/pages\/14","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/dorabd.com\/bn\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/dorabd.com\/bn\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/dorabd.com\/bn\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/dorabd.com\/bn\/wp-json\/wp\/v2\/comments?post=14"}],"version-history":[{"count":0,"href":"https:\/\/dorabd.com\/bn\/wp-json\/wp\/v2\/pages\/14\/revisions"}],"wp:attachment":[{"href":"https:\/\/dorabd.com\/bn\/wp-json\/wp\/v2\/media?parent=14"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}